Returns & Exchanges

At DIGS Ballard, we want you to love your home as much as we do, which is why we offer a 30-day return window for most items in original condition. Please note that special orders, floor models, and final sale items are not eligible for return or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or visit our Ballard storefront with your order number and receipt to start the return process.

• 2.
  Prepare the Item

  Ensure the product is unused and in its original packaging with all tags attached to qualify for a full refund.

• 3.
  Ship or Drop Off

  Bring your item directly to our shop or mail it back using a trackable shipping service to ensure your return arrives safely.

• 4.
  Receive Your Refund

  Once our team inspects the returned item, we will issue a refund to your original payment method within 5-7 business days.